FAQs
- A: US customer can order by emailing ussales@marco.ie or calling +1 206 641 7692
- A: Customers outside the US can order by emailing sales@marcobeveragesystems.com or calling +353 1 295 2674
- A: US customers can email ussales@marco.ie and request a Customer Setup Form
- A: Customer from outside the US can email sales@marcobeveragesystems.com
- A: A credit account can be organised by your area sales manager or by e-mailing credit@marcobeveragesystems.com to open an account.
- A: As per all catering equipment manufacturers limescale build up is not covered under warranty. Please see our water specification sheet for details on recommended water properties.
- A: In the US a 2.8kW machine needs single phase 20Amp, a 5.6kW needs single phase 30Amp.
- A: Outside of the US a 2.8kW machine needs single phase 13Amp, a 5.6kW needs single phase 30Amp, a 8.4kW needs three phase 48Amp.
- A: In the US our standard water connection hose is supplied with a 3/8 NPT connection.
- A: Outside the US our standard water connection hose requires a ¾ inch BSP male (washing machine) connection to connect to a normal mains water supply. Fitting a shut-off valve to this connection is recommended.
- A: Yes. Prices can be quoted and are site specific.
Guide to flashing lights
| No of flashes | Symptom | Action required |
| 2 | Water level below elements. (Normal when machine first fills) | Check water pressure. If this is OK then drain down machine. Clean low level probe. If problem reoccurs call service agent. |
| 3 | Temperature sensor failure (o/c) | Call service agent |
| 4 | Water not heating | Call service agent |
| 5 | Temperature sensor failure (s/c) | Call service agent |
| 6 | Machine not filling | Check water pressure. If ok, turn machine off and on again. If problem reoccurs call service agent |
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