General FAQs - Marco Beverage Systems Ltd.

General FAQs

GENERAL FAQS

Q: How should I place an order?

A: US customer can order by emailing [email protected] or calling +1 206 641 7692
A: Customers outside the US can order by emailing [email protected] or calling +353 1 295 2674

Q: How do I open a cash account?

A: US customers can email [email protected] and request a Customer Setup Form
A: Customer from outside the US can email [email protected]

Q: How do I open a credit account?

A: A credit account can be organised by your area sales manager or by e-mailing [email protected] to open an account.

Q: Is limescale build up covered under warranty?

A: As per all catering equipment manufacturers limescale build up is not covered under warranty. Please see our water specification sheet for details on recommended water properties.

Q: What is the power requirement for a Marco machine?

A: In the US a 2.8kW machine needs single phase 20Amp, a 5.6kW needs single phase 30Amp.
A: Outside of the US a 2.8kW machine needs single phase 13Amp, a 5.6kW needs single phase 30Amp, a 8.4kW needs three phase 48Amp.

Q: What is the required water connection for a Marco machine?

A: In the US our standard water connection hose is supplied with a 3/8 NPT connection.
A: Outside the US our standard water connection hose requires a ¾ inch BSP male (washing machine) connection to connect to a normal mains water supply. Fitting a shut-off valve to this connection is recommended.

Q: Can Marco install machines?

A: Yes. Prices can be quoted and are site specific.